Your Homebase is the home your caravan or RV stays in when you’re not travelling, and the place that LandaVanners can book to stay at when you’re away. It should be large enough for a caravan with open awning but if it’s not, please make an undercover area available for use.

Vacant land can be a really good Homebase provided that the site is clearly marked, has good access and is safe.

Right now we only cater for self-contained caravans and RVs but we plan to offer this option once we have enough suitable properties.

We encourage everyone to allow children to stay but some properties are just not suitable for kids. If you’re not sure, it’s always best to contact the Host first.

We love our pets but it’s up to the host to decide if their property is suitable. If you’re not sure, it’s always best to contact the Host first.

Stay Points are our way of rewarding LandaVanners who make their approved Homebase available and host other members. Please note that properties that are not approved are not eligible to earn Stay Points.

You earn Stay Points when you host a stay or make your approved property available to LandaVanners.

• Available - Earn 20 points for every night your approved property is available.
• Booked - Earn 200 points for every night your Homebase is booked.

You can earn either the Available fee or the Booked fee - not both.

You can only make a booking if you have enough Stay Points for the booking. That's 200 points per night of your stay. If you don't have enough points you can shorten your stay or wait to make your booking once you've accumulated enough points.

Points from future bookings are not included in your total points balance. The pending points for upcoming reservations can be found on your account dashboard. Our system processes and allocates points every night, taking into account whether your property is booked or available.

We'll give you 600 Stay Points when you sign up, complete your profile and become a member. From time to time, we'll give away bonus Stay Points as prizes.

If a guest cancels before the booking starts, we'll return the points they would have spent on your stay, back to them. If they cancel after the booking starts (whether or not they have arrived), we'll transfer the Stay Points you would have received up to the day of cancellation, to you. Any unused amount will be returned to them.

No. Stay Points are not transferrable and cannot be traded to another party.

No. You can accumulate as many Stay Points as you like and they will never expire.

We'll make our best efforts to be fair and just but the decision of the administrator is final. We will not compensate any member for the loss of Stay Points or if you are unable to use your Stay Points when you wish.

A member can search for listings by locality, view a property listing, book a stay, message hosts or guests, rate your stay or guest, view your past stays, and view and cancel bookings as a host.

Our listings are primarily members listings which are free to stay at. We are adding publicly available free camps found in National Parks. As our community grows we'll continue to roll out new features including user-generated places and a trip planner.

We take your safety and security very seriously. Here are some of the ways we protect you:

• We only share your address with a guest after they have booked with you. This helps prevent unauthorised access to your property.
• LandaVan has member ratings for hosts and guests and a strict 3-strike rule for poor behaviour. This helps ensure that members are responsible and treat your property in the best possible way.
• It is recommended that guests send photos of the area to the property owner on arrival. This helps to document the condition of the property and identify any damage that might occur.
• In the case that property damage occurs, LandaVan will pause the guest's membership until a satisfactory arrangement has been met. This helps to ensure that you are compensated for any damage that occurs.

We are committed to providing with a safe and secure experience with LandaVan. If you have any concerns, pleased do not hesitate to contact us.

LandaVan does not currently offer insurance, but we are working on a policy that we can offer to our members at a discounted rate. In the meantime, we recommend that you speak to your own insurance provider about coverage. We expect to have a policy available in the next few months.

Yes, you can offer your property when you're at home. We encourage our members to share their properties as often as possible. It's a great way to meet other travelers and help build our community.

Yes, you can offer a family property, such as your parents' property, if you have permission to do so.

Yes, you can contact a member directly. We encourage our members to exchange contact information, such as phone numbers and social media handles, so that they can discuss upcoming bookings and get to know each other. LandaVan is all about community and sharing, and we hope that our members will build friendships and create a big beautiful community.

If you need to cancel your trip completely, we understand. Go to your booking here and click the Cancel Booking button. If you've cancelled before your booking was due to start, your Stay Points will be returned to you. If your booking has already started, we'll return any unused Stay Points. You’ll receive a notification of your cancellation.

It’s important that you give your guest as much notice of a cancellation, as possible.
Go to the booking and click the Cancel Booking button. It’s a good idea to send a message to your guest to give a reason for why you’ve had to cancel. Remember any Stay Points due to you for the booking will be returned to the guest.

Visit us at Club LandaVan or email us.